Shipping & Returns
Shipping
Where do you ship?
We ship to all areas within Australia.
International orders are accepted and posted out via Australia Post.
How long does an order take to arrive?
Delivery times vary, however for NSW allow 3 - 5 business days.
Regional areas allow 5 - 7 business days for your order to arrive.
During November and December, delivery times may take longer.
International orders allow 7 - 10 days.
All orders are posted out via Australia Post. The parcel is registered and trackable.
What do I do if I don’t receive my order?
We track all orders from the moment they leave our shop. If your item doesn’t arrive on time, let us know and we’ll locate it for you. If you have not received your order within 7 - 10 days of placing it, please contact us.
Returns
What items are eligible for return?Faulty, damaged products are eligible for return. Please contact us within 7 days of delivery to arrange replacements etc.
How much is the return shipping fee?
Should an item need to be returned we will provide you with a prepaid parcel post bag in which to return the item.
Free Postage on orders OVER $100.00 within Australia
Delivery Fee for orders UNDER $100.00 is $10.00 within Australia
Delivery Fee for outside of Australia is $25.00.
Please note we are not responsible for customs charges etc.
Book a beauty appointment today - servicing all suburbs on the Lower North Shore, including Cammeray, Crows Nest, North Sydney, Neutral Bay and Northbridge
Book a beauty appointment today - servicing all suburbs on the Lower North Shore, including Cammeray, Crows Nest, North Sydney, Neutral Bay and Northbridge
If you would like to get silky smooth skin without the discomfort, our team can help. For waxing appointments at our Cammeray salon near Crows Nest, you can make an appointment online. As well as waxing, discover how good your skin can feel after a facial
from Body Essentials. Whether you’re interested in rosacea facials, acne facials or deep cleanse or extraction facials, we can find the best solution for you.
For any questions, please call us on 02 8920 0111
or fill in our online enquiry form
and we’ll get back to you as soon as possible. Our team is very passionate about ensuring you receive the best treatments for your health and beauty needs, and will be happy to discuss our range and talk you through which option might be best for your health and beauty!
